Conflict-Management Training
The objective of the half-day and full-day conflict-management training sessions is for attendees to leave with:
• An understanding -- intellectual, experiential, and personal -- of conflict and the conflict resolution process.
• Training and feedback on their communication and conflict-management skills.
• Tools they can use after the training to improve conflict-management in themselves and their teams.
Skill improvements that can result from the training, and that can be evaluated and coached by management after the training, include:
-- Listening better and more actively
-- Adjusting communication style to more effectively communicate and manage conflict
-- Initiating productive conflict more frequently rather than avoiding it
-- Holding more effective limits on conflict-management style, avoiding both aggression and passivity
-- Managing, being influenced by, and expressing emotion effectively
-- Knowing the difference between giving feedback and giving criticism
-- Knowing the difference between receiving feedback and receiving criticism
-- Handling feedback and criticism more professionally
-- Knowing when to engage in conflict in person, rather than by email
-- Taking extra care in conflict by email
-- Increased self-awareness for aspects of conflict-management that need improvement
Attendees are engaged with the material through presentation, video clips, discussion, small group exercises, large group exercises, and role-plays. Attendees leave with resources including the slides fromthe presentation, book(s) and articles.
I conduct pre- and post-training evaluations to measure the effectiveness of the training.
I can customize the training for your group by reviewing performance appraisals, talking with attendees, and talking with their managers before the training.
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